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West Northamptonshire Pickleball CIC Policies

West Northamptonshire Pickleball CIC - Privacy Policy

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1. Introduction:

West Northamptonshire Pickleball CIC (WNP) is committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, and safeguard your data when you use our website or interact with our services.  

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2. Data Collection:

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.

  • Booking Information: Session bookings, membership details, and payment information.  

  • Website Usage Data: IP address, browser type, and pages visited (collected via cookies and analytics).

  • DUPR Rating Information: If you choose to provide it.

  • Additional Names: If you book for other people.

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3. Use of Your Information:

We use your personal information for the following purposes:

  • To process session bookings and membership applications.

  • To communicate with you about sessions, events, and club news.

  • To improve our website and services.

  • To comply with legal and regulatory obligations.

  • To provide DUPR rating information as you have requested.

  • To allow us to know who is attending our sessions.

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4. Data Sharing:

We may share your information with:

  • Service Providers: Third-party providers who assist us with website hosting, payment processing, and email communication.

  • DUPR: If you choose to share your rating.

  • Legal Authorities: When required by law.

We will not sell or rent your personal information to third parties.

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5. Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.  

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6. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.  

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7. Your Rights:

Under GDPR and UK data protection laws, you have the following rights:

  • Access: You can request a copy of your personal information.

  • Rectification: You can request that we correct any inaccurate or incomplete information.

  • Erasure: You can request that we delete your personal information.  

  • Restriction: You can request that we restrict the processing of your personal information.  

  • Portability: You can request that we transfer your personal information to another organisation.  

  • Objection: You can object to the processing of your personal information.

  • Withdrawal of Consent: You can withdraw your consent at any time.

To exercise your rights, please contact us at hello@westnorthantspickleball.com

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8. Cookies:

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.  

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9. Links to Other Websites:

Our website may contain links to other websites. We are not responsible for the privacy practices of these websites.  

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10. Changes to This Policy:

We may update this privacy policy from time to time. Any changes will be posted on our website.  

 

11. Contact Us:

If you have any questions or concerns about this privacy policy, please contact us at:  

hello@westnorthantspickleball.com

Bragborough Hall Business Centre, Welton Road, Daventry, NN11 7JG

West Northamptonshire Pickleball CIC - Booking Policy

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1. Session Bookings:

All session bookings must be made through our online booking system on the Wix website.

Bookings are subject to availability and are confirmed upon receipt of payment.

Payment must be made at the time of booking to secure your spot.

Members with pre-paid memberships may book sessions according to their membership terms.

We reserve the right to refuse or cancel bookings at our discretion.

 

2. Cancellations and Rescheduling:

Cancellations made more than 24 hours before the scheduled session will receive a full refund or credit towards a future session.

Cancellations made within 24 hours of the scheduled session will not be eligible for a refund.

If you are unable to attend a session, please notify us as soon as possible.

We reserve the right to cancel or reschedule sessions due to unforeseen circumstances, such as venue availability or adverse weather conditions. In such cases, a full refund or credit will be offered.

 

3. Late Arrivals:

Late arrivals are permitted

 

4. Court Etiquette and Safety:

All participants must adhere to our club's court etiquette and safety guidelines.

Appropriate sports attire and footwear must be worn.

Participants are responsible for their own safety and belongings.

We are not liable for any injuries or losses incurred during sessions, except in cases of our negligence.

 

5. Membership Bookings:

Membership bookings are subject to the terms and conditions of your membership.

Memberships are non-transferable.

 

6. Group Bookings/Private Rallies:

Group bookings and "Private Pickleball Rally" sessions require a minimum of 12 people.

Contact us directly for group booking inquiries and custom quotes.

A deposit may be required to secure group bookings.

Specific cancellation and refund policies may apply to group bookings, as agreed upon at the time of booking.

 

7. DUPR Ratings:

We encourage all players to obtain a DUPR rating.

Please create a free DUPR account at DUPR.net to obtain your ID and rating.

 

8. Changes to Booking Policy:

We reserve the right to amend this booking policy at any time.

Any changes will be posted on our website.

 

9. Contact Us:

For any booking inquiries or issues, please contact us at hello@westnorthantspickleball.com or 07516 689202

West Northamptonshire Pickleball CIC - Terms and Conditions

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1. Membership:

  • Membership is subject to an annual fee, as determined by WNP.

  • Memberships are non-transferable.

  • Members are required to adhere to club rules and etiquette.

  • WNP reserves the right to terminate membership for violations of club rules or misconduct.

  • Membership fees are non-refundable.

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2. Session Bookings and Payments:

  • All session bookings must be made through our online booking system or other designated means.

  • Payment is required at the time of booking to secure your spot.

  • WNP reserves the right to refuse or cancel bookings at its discretion.

  • Please refer to our separate "Booking Policy" for detailed information on cancellations and refunds.

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3. Court Etiquette and Safety:

  • All participants must adhere to WNP's court etiquette and safety guidelines.

  • Appropriate sports attire and footwear must be worn.

  • Participants are responsible for their own safety and belongings.

  • WNP is not liable for any injuries or losses incurred during sessions, except in cases of our negligence.

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4. Code of Conduct:

  • Members and participants are expected to conduct themselves in a respectful and sportsmanlike manner.

  • Any form of harassment, discrimination, or unsportsmanlike behaviour will not be tolerated.  

  • WNP reserves the right to take disciplinary action, including suspension or termination of membership, for violations of this code.

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5. Website Usage:

  • By accessing and using the WNP website (westnorthantspickleball.com), you agree to be bound by these Terms and Conditions.

  • The content on this website is provided for informational purposes only.

  • WNP is not liable for any damages arising from your use of this website.

  • Please refer to our separate "Privacy Policy" for information on data collection and usage.

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6. Data Protection:

  • WNP will collect and process personal information in accordance with UK GDPR and data protection laws.

  • We will only use your information for legitimate purposes related to club activities.

  • Please refer to our separate "Privacy Policy" for detailed information.

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7. Limitation of Liability:

  • WNP is not liable for any direct, indirect, or consequential damages arising from your participation in club activities or use of the website.

  • Our liability is limited to the extent permitted by UK law.

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8. Changes to Terms and Conditions:

  • WNP reserves the right to modify these Terms and Conditions at any time.

  • Any changes will be posted on our website or communicated to members.  

  • Your continued participation in club activities or use of the website constitutes acceptance of the revised terms.

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9. Governing Law:

  • These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.  

  • Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.  

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10. Contact Us:

West Northamptonshire Pickleball CIC - Accessibility Statement

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West Northamptonshire Pickleball CIC (WNP) is committed to providing an inclusive experience for all, ensuring our website and services are accessible to everyone, including individuals with disabilities. We are continually working to improve the accessibility of our online and offline presence.

 

Our Approach

WNP strives to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where possible. We are dedicated to making our information and activities accessible to the widest audience.

 

Website Accessibility Features

Our website incorporates the following features to enhance accessibility:

  • Alternative text is provided for images and other non-text elements.

  • The website is designed to be navigable using a keyboard.

  • Text size can be adjusted using browser settings.

  • We use clear and concise language.

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Known Limitations

We are aware that some aspects of our website may present accessibility challenges. We are actively working to address these issues and welcome feedback.

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Venue Accessibility

  • Information regarding the accessibility of each venue we use is available on our website, within the venue information.

  • If you have specific accessibility requirements, please contact us prior to attending a session so that we can do our best to assist you.

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Assistance and Support

WNP is committed to ensuring that everyone can participate in our activities. If you require assistance or have specific accessibility needs, please let us know when booking a session or contact us directly. We will do our best to accommodate your needs.

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Feedback and Contact

We are always seeking to improve our accessibility. If you encounter any accessibility barriers on our website or have suggestions for improvement, please contact us at hello@westnorthantspickleball.com

  

Ongoing Commitment

WNP recognises that accessibility is an ongoing process. We are committed to regularly reviewing and updating our website and services to ensure they are accessible to all members of our community.  

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